Our contact details:

Name: HealthSay Ltd

Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Email address: about@healthsay.co.uk

The type of personal information we collect:

We currently collect and process the following information:

• Name

• Email address

• Phone number

• Date of birth

• Other personal identifiers, contacts and characteristics

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You submitted your personal information to HealthSay for the purpose of us connecting you with a desired healthcare provider

• You submitted your personal information to HealthSay for the purpose of us connecting you with potential patients

We use the information that you have given us in order to: fulfil our service of connecting patients and providers; contact customers to ensure they are provided the desired services; authenticate customers to help ensure they are genuine; to monitor the effectiveness of our services and advertisement campaigns.

We may share this information with organisations or individuals we are required to contact to fulfil the service you are seeking to access. For patients, this is providers for whose services you have requested. For providers, this is potential patients.

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Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting: HealthSay Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(f) We have a legitimate interest.

How we store your personal information:

Your information is securely stored.

We keep names for 10 years. We will then dispose of your information by removing it from all databases with professional help.

We keep email addresses for 10 years. We will then dispose of your information by removing it from all databases with professional help.

We keep phone numbers for 10 years. We will then dispose of your information by removing it from all databases with professional help.

We keep dates of birth for 10 years. We will then dispose of your information by removing it from all databases with professional help.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at about@healthsay.co.uk or 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at:

HealthSay Ltd

71-75 Shelton Street

Covent Garden

London

United Kingdom

WC2H 9JQ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

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